22nd July 2018

Consumer Satisfaction Index: Where Papa John’s Tops & McDonalds Flops!

According to American Consumer Satisfaction Index, McDonalds hits the low once more and proves that people aren’t exactly lovin’ it! In response to the ranking, McDonalds issued an official statement, claiming that:
“At McDonald’s, customer satisfaction has, and continues to be, a top priority. We take all customer feedback seriously. Our internal and third-party research shows that we continue to make progress in satisfying our customers. Business results also reinforce this. In fact, the producers of the American Customer Satisfaction index said that McDonald’s customer satisfaction is at an all-time high. Still, we know we can do more by continuing to offer our customers great value, menu variety and a positive service experience every time they visit our restaurants.”

The company plans to spend $1.5 billion this year to make over its restaurants with more comfortable seating, WiFi, and McTV.

Here is the ranking:
Here’s the breakdown:
Papa John’s 83%
Subway 82%
Little Caesar 82%
Dunkin Donuts 79%
Pizza Hut 78%
Wendy’s 78%
Domino’s Pizza 77%
Taco Bell 77%
Starbucks 76%
KFC 75%
Burger King 75%
McDonald’s 73%
So, where did your favorite restaurant stand?

About Shaheen 1090 Articles
Need coffee, romance, fashion and manicure to survive. KHI - DXB - CGN

1 Comment on Consumer Satisfaction Index: Where Papa John’s Tops & McDonalds Flops!

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